70% of customers want more automation in foodservice

Foodservice customers are frustrated with the quality and service of the drive thru experience and they are willing to embrace technology as a solution, according to the Presto Pulse of the Industry study.The survey is designed to understand customer trends and perceptions of restaurant usage, quality of service and receptiveness to automation technology.

When asked about the quality of their drive-thru experience, the vast majority of respondents (77%) felt the situation is the same or worse than last year, with a long wait time (27%) and less friendliness in service (18%) as the biggest issues.

“In many drive-thrus it’s difficult to hear the person taking your order,” said one respondent. “This leads to frustration and inaccurate orders.” Read more